It is now mandatory locally (From Friday 18 September) for hospitality venues to keep a temporary record of your customers and visitors for 21 days, and assist NHS Test and Trace with requests for that data if needed.

Pubs, restaurants, hairdressers, cinemas and other venues across England and Wales are being urged to download QR codes to prepare for public rollout of new app.

• The NHS COVID-19 Test and Trace app launches on Thursday 24 September in England and Wales, including QR check-in at venues
• QR codes will be an important way for NHS Test and Trace in England to contact multiple people if coronavirus outbreaks are identified in venues.

Businesses across England like pubs, restaurants, hairdressers and cinemas are being urged to ensure they have NHS QR code posters visible on entry so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.

The government will be supporting businesses and venues to display the QR codes, which can be downloaded via a website to display as posters in premises.

Following the launch of the new COVID-19 app, customers and visitors in England will be able to check-in on entry with their phone instead of filling out a check-in book or tool specific to a business. This will allow NHS Test and Trace to contact customers with public health advice should there be a COVID-19 outbreak.

In England, using QR codes will help businesses meet the new legal requirement to record the contact details of customers, visitors and staff on their premises.
With coronavirus cases rising in the UK in the last few weeks it is essential businesses capitalise on the benefits QR codes can bring to protect themselves and their customers.
Health and Social Care Secretary Matt Hancock said:

We need to use every tool at our disposal to control the spread of the virus including cutting-edge technology. The launch of the app across England and Wales is a defining moment and will aid our ability to contain the virus at a critical time.

QR codes provide an easy and simple way to collect contact details to support the NHS Test and Trace system.

Hospitality businesses can now download posters for their premises ahead of the launch of the NHS COVID-19 app. This will allow the public to seamlessly check-in to venues using the app when it launches.

It is vital we are using the NHS Test and Trace system to reach as many people as possible to prevent outbreaks and stop this virus in its tracks. This function will make it simple and easy so we can keep this virus under control.

Businesses who are already using their own QR system are being encouraged to switch to the NHS Test and Trace QR code. An alternative check-in method must be maintained to collect the contact details of those who don’t have the app, for example a handwritten register.

When someone enters a venue and scans an official QR poster, the venue information will be logged on the user’s phone. This information will stay on a user’s phone for 21 days and if during that time a coronavirus outbreak is identified at a location, the venue ID in question will be sent to all devices. The device will check if users have been at that location and if the app finds a match, users may get an alert with advice on what to do based on the level of risk.

As part of this, the government has produced NHS QR code posters for visitors to use.  You can use this as well as, or instead of your existing system, but you should ensure you have an alternative if anyone cannot use / scan QR codes.

You can access more information about the NHS QR code system and recording customer details here:  https://www.gov.uk/guidance/maintaining-records-of-staff-customers-and-visitors-to-support-nhs-test-and-trace